Warp Ticket Terms & Conditions
1. Introduction
These Terms & Conditions (“Terms”) apply to all tickets purchased for the listening events at the date(s), time(s) and location(s) specified on the applicable listing as organised by Warp Records Limited (“Promoter”, “we”, “us”, “our”). By purchasing a ticket, you agree to these Terms.
2. Tickets & Entry
- All tickets are for personal use only and are non-transferable unless explicitly authorised by the Promoter.
- Tickets must be presented for entry (digital or printed confirmation accepted).
- The Promoter reserves the right to refuse entry without refund if a valid ticket is not presented.
3. Identification
- The Promoter may require valid photo ID to verify ticket holder identity.
- Entry may be refused if identity cannot be confirmed.
4. Age Restrictions
- Events may be age restricted.
5. Refunds & Cancellations
- All ticket sales are final.
- Tickets are non-refundable except in the event of cancellation of the event.
- If the event is cancelled, ticket holders will be entitled to a refund of the face value of the ticket (excluding booking fees where applicable).
6. Resale
- Unauthorised resale of tickets is strictly prohibited.
- Tickets found to be resold or transferred without permission may be voided without refund.
7. Event Changes
- The Promoter reserves the right to make changes to the event programme, timings, venue layout, or line-up if necessary.
- In the case of material changes, reasonable efforts will be made to notify ticket holders.
8. Admission Rights
- The Promoter reserves the right to refuse admission after the relevant start time of the event.
- The Promoter reserves the right to refuse admission or remove any person for behaviour deemed unsafe, disruptive, or in breach of these Terms.
- No abusive or threatening behaviour will be tolerated.
9. Recording & Media
- No professional recording equipment is permitted unless authorised in advance.
- Attendees may be restricted from recording or filming parts of the event.
- By attending, you acknowledge you may appear in event photography or filming used for promotional purposes.
10. Health & Safety
- Attendees must comply with all venue rules and staff instructions.
- The Promoter is not responsible for personal belongings lost, damaged or stolen during the event.
11. Liability
- Attendance is at your own risk.
- The Promoter is not liable for any indirect or consequential loss, damage, or injury except where required by law.
12. Data Processing
- Your data will be processed in accordance with Promoter’s privacy policy available here: https://warpnet.bleepstores.com/terms/show/privacy-policy
- You data will also be processed in accordance with Ticket Tailors’s privacy policy available here: https://www.tickettailor.com/legal/privacy-policy
13. Force Majeure
- The Promoter is not liable for cancellation or changes caused by events beyond reasonable control (including but not limited to fire, flood, pandemic, strikes, or venue closure).
14. Governing Law
- These Terms are governed by the laws of England & Wales (unless otherwise specified by event location).
Terms and Conditions of Supply - Collection Only Sales
1. These Terms
1.1 What these terms cover. These are the terms and conditions on which we supply products to you that are available for collection only. In no event will any products be shipped or otherwise delivered to you by us.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the agreement, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or that they require any changes, please contact us to discuss.
2. Information about us and how to contact us
2.1 Who we are. We are Warp Records Limited, a company registered in the United Kingdom. Our registered office is at Unit L, Spectrum House, 32-34 Gordon House Road, London, NW5 1LP.
2.2 How to contact us. If you have an issue with your purchase, customer service is provided by Warp.
2.3 How we may contact you. If we have to contact you we will do so by writing to you at the email address or postal address you provided to us in your order.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. Our agreement with you
3.1.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a binding agreement will come into existence between you and us.
3.1.2 To ensure availability for all customers, we reserve the right to impose quantity limits on specific items. Orders exceeding authorised limits, or multiple orders placed by the same customer, may be cancelled at our sole discretion.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will issue you with a refund. This might be because the product is out of stock, or because of other circumstances or events which we could not reasonably plan for, or because we have identified an error in the price or description of the product.
3.3 Your order number. You will receive an order number and QR code for your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 Where we sell. We sell products in the UK and world-wide, except where we notify you that we are not able to supply products. We are able to worldwide orders, but you must be present at the event with your QR code and ID to collect your order. Orders that are not collected by the purchaser will have their order cancelled post event and refunded.
4. Our products
4.1 Products may vary slightly from their pictures. The images of products on our website are for illustrative purposes only. Your product may vary slightly from those images.
4.2 Product packaging may vary. The packaging of products may vary from that shown on images on our website.
5. Our rights to make changes
5.1 Minor changes to products. We may change products:
5.1.1 to reflect changes in relevant laws and regulatory requirements; and
5.1.2 to implement minor technical adjustments and improvements. These changes will not substantially affect your use of the products affected by the change.
5.2 More significant changes to products and these terms. If we need to make more significant changes to these terms or products for which you have placed an order, we will notify you and give you the opportunity to contact us to end the agreement and receive a full refund before the changes take effect.
6. Providing the products - collection only sales
6.1 Collection only. All items are sold on a collection-only basis. No delivery, shipping or courier services are provided.
6.2 When we will provide the products. During the order process we will let you know when the products will be available for collection and the designated pick-up point at the event. Products must be collected within the designated time-frame (Based on ticket date and time of event). To keep your order safe, we will require the order number/QR code and photo ID. Failure to collect within this period may result in the sale being cancelled and your order being refunded.
6.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel the order and receive a refund for any products you have paid for but not received.
6.5 When you become responsible for the product. The product will be your responsibility from the time that you take physical possession of the product.
6.6 When you own goods. You own goods once we have received payment in full.
6.7 How long do I have to change my mind about a product? You have 14 days after the day you (or someone you nominate) receive the goods.
If you change your mind or have any questions or complaints about the product, please contact us at Infernosessions@warprecords.com
7.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this agreement. See the box below for a summary of your key legal rights in the UK in relation to the product. Nothing in these terms will affect your legal rights.
7.3 Returning products to us. If you cancel the order for any reason after you have received the products, or if you wish to exercise your legal rights to reject products, you must post them back to us. Please email us at Infernosessions@warprecords.com for return information. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to cancel the order. You must use a service that can return the product to us in good condition.
7.4 When we will pay the costs of return. We will pay the costs of return if the products are faulty or misdescribed. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
7.5 How will we refund you? Within 14 days of receipt of the goods, we will refund you the price you paid for the products, by the method you used for payment. However, we may make deductions from the price, if (where you are exercising your right to change your mind) the product is received in a damaged or used state.
7.6 When your refund will be made. We will not issue any refunds on the day of collection of the products. However, we will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
7.6.1 If the products are goods, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 8.2; or
7.6.2 In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
Summary of your key legal rights
This is a summary of your key legal rights under UK law. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If your product is goods, for example, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following:
*- up to 30 days: if your item is faulty, then you can get a refund.
up to six months: if your faulty item can't be repaired or replaced, then you're entitled to a full refund, in most cases.
up to six years: if the item can be expected to last up to six years you may be entitled to a repair or replacement, or, if that doesn't work, some of your money back.
If your product is digital content, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
if the fault can't be fixed within a reasonable time, or without causing you significant inconvenience, you can get some or all of your money back
if you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation*
8. Price and payment
8.1 Where to find the price for the product. The price of the product (which includes applicable VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 9.3 for what happens if we discover an error in the price of the product you order.
8.2 What happens if we get the price wrong? It is always possible that, despite our efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the agreement, refund you any sums you have paid and require the return of any goods provided to you.
8.3 When you must pay and how you must pay. Payment is made via the ticket sale process. No sales can be made outside of our chosen platform provider. You must pay for the products before you can collect them.
8.4 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know.
9. Our responsibility for loss or damage suffered by you
9.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this agreement or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the agreement was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
9.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
9. How we may use your personal information
9.1 How we will use your personal information. We will use the personal information you provide to us in accordance with our privacy policy available warp.net/privacy-policy. For the avoidance of doubt, we will share selected information about your account and purchases with the Store Operator. This includes your name, email address and order history and where appropriate the necessary information for the Store Operator to fulfil your purchases on the store. The Store Operator is contractually obliged to act in accordance with our privacy policy. Neither we nor the Store Operator will have access to payment information or details of payment methods such as your full credit card details.
10. Other important terms
10.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the agreement. If you are unhappy with the transfer you may contact us to end the agreement within 14 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.
10.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
10.3 Nobody else has any rights under this agreement. This agreement is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the agreement or make any changes to these terms.
10.4 If a court finds part of this agreement illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
10.5 Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
10.6 Which laws apply to this agreement and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either